Effective Date: 1 Nov 2024
Introduction
Welcome to FoodNow™! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services, including the FoodNow™ mobile app, website (foodnow.co.zw), and related platforms.
If you have any questions or concerns, please contact us at bringfood@foodnow.co.zw or +263 785 019 888.
Information We Collect
1. Personal Information
When you use FoodNow, we may collect the following:
- Name, email address, phone number, and delivery address (for account creation and order processing).
- Payment information (processed securely by third-party payment providers).
- Location data (to provide delivery services).
2. Usage Data
We collect information on how you use our app and website, including:
- Device type, IP address, and browser type.
- Pages visited, time spent, and app interactions.
3. Cookies
We use cookies to enhance your browsing experience. Cookies help us understand your preferences and improve our services. You can manage cookies through your browser settings.
How We Use Your Information
We use the information collected for the following purposes:
- Order Processing: To process your food and grocery orders, ensure accurate delivery, and notify you of updates.
- Improving Services: To personalize your experience, optimize our app/website, and improve customer service.
- Marketing: To send promotional offers, discounts, and updates about FoodNow™.
- Legal Compliance: To comply with applicable laws, enforce our Terms of Service, and protect against fraud.
How We Share Your Information
Your personal information may be shared in the following cases:
- With Service Providers: Third-party payment processors, delivery partners, and analytics services that support our operations.
- With Law Enforcement: When required by law or to protect the rights and safety of FoodNow™ and its users.
- With Your Consent: For purposes other than those outlined above, with your explicit permission.
Data Security
We take the security of your data seriously and implement industry-standard measures, including:
- Encryption of sensitive information.
- Secure payment gateways.
- Restricted access to personal data.
Despite these efforts, no system is entirely secure. We encourage you to use strong passwords and safeguard your account credentials.
Your Rights
As a FoodNow™ user, you have the following rights:
- Access and Update: Review and update your personal information via your account settings.
- Data Deletion: Request the deletion of your account and data by contacting us at bringfood@foodnow.co.zw.
- Opt-Out: Unsubscribe from marketing emails or disable cookies through browser settings.
Third-Party Services
FoodNow™ may link to third-party websites or services. We are not responsible for the privacy practices of these services. We recommend reviewing their privacy policies.
Children's Privacy
FoodNow™ does not knowingly collect data from individuals under the age of 18. If you believe a minor has provided personal information, please contact us immediately at bringfood@foodnow.co.zw.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and the effective date will be revised. We encourage you to review this policy periodically.
Contact Us
For questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us:
- Email: bringfood@foodnow.co.zw
- Phone: +263 785 019 888
- Website: foodnow.co.zw
FoodNow™ – Satisfying appetites, one tap at a time!